Wrap Around

Highfield Entry Level Award in Fundamental British Values (Entry 3)

What does this qualification cover?

Written with the latest guidance in mind, this qualification provides learners with the fundamental knowledge of British values, democracy, the rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs.

It also covers the principles of Prevent, which is the Government counter-terrorism strategy to stop people becoming radicalised, involved in violent extremism or supporting terrorism, in all its forms.

Topics covered:

Fundamental British values
Concepts of extremism, radicalisation and terrorism
The impact of extremism on both local communities and the nation
How to identify the warning signs of radicalisation
How to keep yourself safe

Highfield Level 2 Certificate in Cleaning Principles (RQF)

What does this qualification cover?

Cleaning is one of the most essential but overlooked services in any working environment. The Highfield Level 2 Certificate in Cleaning Principles (RQF) has been put together to give learners the chance to develop and practice the skills required for employment in the cleaning sectors.

It will help to prepare learners for employment or support a role within the workplace, and covers essential areas such as dealing with routine and non-routine waste, health and safety for cleaning and support services, working with customers and others, and cleaning in different areas of work.

The qualification sits within the Intermediate Apprenticeship in Cleaning and Environmental Support Services and aims to provide learners with underpinning knowledge in generic and specialist cleaning areas.

Topics covered:

Dealing with routine and non-routine waste
Health and safety for the cleaning and support services industry
Working with customers and others in the cleaning and support services industry
Cleaning of interiors and washrooms
Mechanical street cleaning
Working safely at heights
Cleaning with water fed pole systems depending upon unit choice

Highfield Level 2 Certificate in Customer Service (RQF)

What does this qualification cover?

The Level 2 Certificate in Customer Service (RQF) has been designed to give learners the knowledge and understanding needed to deal with customers on a daily basis as part of their job role.

Ideal for those preparing for employment or supporting those new to customer service, this nationally recognised qualification is relevant to a variety of work sectors and covers effective customer service and supporting the customer service environment.

Topics include:

The principles of customer service
Understanding how customer needs and expectations are formed
Understanding principles of responding to customers’ problems or complaints
Identifying the interpersonal and team working skills required in the customer service environment
Identifying the legislation which supports the customer service process
Applying the practical skills required to deliver effective customer service
Demonstrating how to meet customer needs and expectations
Communicating effectively with customers
Applying customer service improvements and develop self

Highfield Level 2 Certificate in Warehousing and Storage Principles (RQF)

What does this qualification cover?

This qualification is aimed at individuals who are interested in working within the logistics sector, in particular within a warehousing environment.

Learn the specific knowledge required to work effectively in a warehousing environment.

Warehousing and storage businesses are complex and fast-moving environments that require particular knowledge skills to operate safely and effectively.

The Highfield Level 2 Certificate in Warehousing and Storage Principles (RQF) is a knowledge only qualification that will prepare learners to enter employment within a warehousing and storage environment, or to progress to a higher-level qualification.

Topics covered:

Understand how to receive and store goods and materials
Understand how to process orders and dispatch goods
Understand how to deliver effective customer service
Understand health, safety, security and legislation
Understand how to be an effective team worker

NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace

What does this qualification cover?

The purpose of this qualification is to give learners the skills to support colleagues with mental health problems. These skills will be gained by increasing the learner’s knowledge and understanding of mental health conditions and the principles of mental health first aid and how this can be implemented in the workplace.

Who is it suitable for?

This qualification is suitable for learners who wish to raise awareness of mental health, creating a culture of care and the promotion of positive mental health. This qualification gives learners the opportunity to understand mental health, its associated care and how this can be applied to learners or colleagues in the workplace.

Topics covered:

Exploring Mental Health (A/617/8261)
Understand How to Support Individuals With Mental Ill Health (K/617/8269)
Understand a Mentally Healthy Environment (D/617/8270)

NCFE CACHE Level 2 Certificate in Understanding Safeguarding and Prevent

What does this qualification cover?

The purpose of this qualification is to increase the learner’s knowledge and awareness of the Prevent Duty and safeguarding, including online safety.

By completing the qualification, learners will develop knowledge of safeguarding in an environment where they have a duty of care.

Who is it suitable for?

This qualification is suitable for those responsible for safeguarding others.

This qualification contains 3 mandatory units:

• Unit 01 Understanding the Prevent Duty
• Unit 02 Understanding Safeguarding
• Unit 03 Understanding Online Safety.

NCFE Level 2 Certificate in Equality and Diversity

Who is it suitable for?

This qualification is suitable for learners aged pre-16 and above.
This qualification is suitable for both young and adult learners, including those in or seeking employment. It is also ideal for those who need to develop an awareness of issues surrounding equality and diversity, for example as part of an induction programme or personal development.

Topics covered: